VP Managed Services
Brand Yourself, Lancaster, PA
BrandYourself.com is a growing online reputation management company, specializing in creating, monitoring, improving and protecting an individual’s online presence. Currently, the Company has two offices, one in NYC and the other in Lancaster, PA, the latter forming the ongoing base of the managed services operation.
Due to expansion, BrandYourself.com is searching for a new position, to lead a 50 person managed services team. The VP of Managed Services Operations is ultimately responsible for ensuring BrandYourself.com customers receive an optimal experience. BrandYourself.com offers a range of services, direct to consumers, aimed at optimizing their online reputation. The VP will manage a service team of approx. 50 persons dealing with annual consumer contracts ranging in value from <$10K to >$100K. This individual is responsible for the strategy, daily management and administration of all operations within the managed services department. The position requires a strong leader with extensive experience in customer service, personnel and incident management. This position is the primary escalation point for customer problems and adherence to contractual service agreements. This individual will also interact with various internal teams and customers in both pre and post sales capacities ensuring successful operation and growth of revenue. The role requires extensive prior management experience as well as experience interacting with customers to manage through issues with a high degree of professionalism, attentiveness and urgency.
Email me at firstname.lastname@example.org and I will put you in touch directly.